FIV + FeLV

1- Order DNA test on the website

To order a DNA test, simply add it to your shopping cart on the website.
You can then validate your basket.
At this validation step, you can either pay immediately with a bank card, or pay later by bank transfer or check.

For payment by check, you can send your check when you return your samples.

A sample received will not be processed if we do not have your payment.

2- Register your cats

Once your order has been confirmed, you will be redirected to the animal registration page.
Each of the summed analyzes then corresponds to a row.
For each of these analyzes, you must register the cat in question by clicking on the button : Register my cat.
You will need to fill in the following mandatory information:

• Animal name
• Breed
• Date of birth
• Sex
• Color
• Kind of sample

The proposed sample types will be those that are possible and available for the corresponding analysis.

3- Download your collection kits

Once the animal has been registered, you can then download the sampling certificate for this analysis by clicking on the button : Download my certificate.
Once this button is clicked, a window proposes you to wait while your sampling certificate is created.
Then you can download your sampling certificate by clicking on the button : Download.
The download file is a PDF file.

It is best to register all animals in your order before downloading your sampling certificates.
In fact, once all the animals have been registered, you just have to click on the download button for any analysis to download all the sampling certificates for the order.

This PDF file contains the simplified instructions for taking the sample and the sampling certificate that you can sign. You will also find links to our website with the detailed procedure for taking the sample.

PDF files can be opened with a PDF reader. We recommend the free Adobe Acrobat Reader software which can be downloaded from this link.

4- Sending your collection kits (Optional)

If you have chosen as the kind of sample: a blood in EDTA tube, then you will not receive a collection kit. Indeed, your veterinarian already has an EDTA tube and will do the blood intake with its own EDTA tubes.

For all other kind of sample, then we will send you your collection kit by postal mail. This kit will be shipped the day after your order and you will receive an email about it.

5- Collect the samples

Take the sample from your animal as described in the downloaded file.
Be sure to use the collection kit provided and follow the instructions carefully.
The procedure provided is one that achieves the most reliable and fastest possible results.

We strongly recommend that samples be taken by a veterinarian. And in this case, the veterinarian must complete and sign the sampling certificate. You will find more information on this link.

6- Send the samples to GENIMAL

Send the collection kits and the sampling certificate to our laboratory

Genimal Biotechnologies
Estaing Nord 1
42140 Virigneux
France

If you have chosen payment by check, do not forget to attach it to your mail

7- Get the confirmation that the sample arrived

As soon as we receive your mail, you will receive an email indicating its receipt.
You can also view the order tracking to track whether your sample is received or not https://www.genimal.com/my-dna-tests/track-my-analyses/.
In the receipt email and in the order follow-up, you will find the expected deadlines for your analyzes.

8- Get your results

Upon receipt of your samples, we immediately process your order.
Once the results are available, you will receive them by email, postal mail or SMS depending on what you ordered.
The results are also available in your customer area at https://www.genimal.com/my-dna-tests/download-my-results/