1- Order DNA test on the website
To order a DNA test, simply add it to your shopping cart on the website.
You can then validate your basket.
At this validation step, you can either pay immediately with a bank card, or pay later by bank transfer or check.
For payment by check, you can send your check when you return your samples.
A sample received will not be processed if we do not have your payment.
2- Register your birds
Once your order has been confirmed, you will be redirected to the animal registration page.
Each of the summed analyzes then corresponds to a row.
For each of these analyzes, you must register the animal in question by clicking on the button : Register my bird.
You will need to fill in the following mandatory information:
- Species common name
- Scientific name
- Kind of sample
The proposed sample types will be those that are possible and available for the corresponding analysis.
3- Download your collection kits
Once the animal has been registered, you can then download the sample collection kit for this analysis by clicking on the button : Download my kit.
Once this button is clicked, a window proposes you to wait while your collection kits are created.
Then you can download your sampling kit by clicking on the button : Download.
The download file is a PDF file.
It is best to register all animals in your order before downloading your collection kits.
In fact, once all the animals have been registered, you just have to click on the download button for any analysis to download all the kits for the order.
This PDF file contains the simplified instructions for taking the sample and the collection kit. You will also find links to our website with the detailed procedure for taking the sample.
PDF files can be opened with a PDF reader. We recommend the free Adobe Acrobat Reader software which can be downloaded from this link.
4- Collect the samples
Take the sample from your animal as described in the downloaded file.
Be sure to use the collection kit provided and follow the instructions carefully.
The procedure provided is one that achieves the most reliable and fastest possible results.
5- Send the samples to GENIMAL
Send the collection kits to our laboratory
Estaing Nord 1
If you have chosen payment by check, do not forget to attach it to your mail
6- Get the confirmation that the sample arrived
As soon as we receive your mail, you will receive an email indicating its receipt.
You can also view the order tracking to track whether your sample is received or not https://www.genimal.com/my-dna-tests/track-my-analyses/.
In the receipt email and in the order follow-up, you will find the expected deadlines for your analyzes.
7- Get your results
Upon receipt of your samples, we immediately process your order.
Once the results are available, you will receive them by email, postal mail or SMS depending on what you ordered.
The results are also available in your customer area at https://www.genimal.com/my-dna-tests/download-my-results/