如何取消訂單？
提款
退款
Within the framework of the right of retraction, we refund you within 14 calendar days following the date on which we were notified of your will to retract. In case you cancel a DNA test that required the sending of a sampling kit or in case of cancellation of a product, this delay being able to be deferred until the day we receive the product or the collection kits returned to the address mentioned above.
All our refunds are made by the same means of payment as used at the time of your order and GENIMAL reserves the right to deduct from the refund any amount for returned products that are damaged. You will be refunded the amount corresponding to the price of returned products excluding delivery charges, if applicable, except in case of use of the right of withdrawal. The return costs are always your responsibility.
This amount varies according to the country where the credit card is registered. You can ask us of the amount charged by the bank by contact us 在此頁上.
促銷和折扣代碼
如果您決定取消您受益於折扣代碼的訂單，退款金額將考慮符合折扣代碼資格的最低金額。換句話說，如果訂單總額低於取消專案后符合折扣代碼資格的最低金額，則將從退款中扣除減價金額。