Kuidas tellimust tühistada?
Tühistamise
Toetuse
Within the framework of the right of retraction, we refund you within 14 calendar days following the date on which we were notified of your will to retract. In case you cancel a DNA test that required the sending of a sampling kit or in case of cancellation of a product, this delay being able to be deferred until the day we receive the product or the collection kits returned to the address mentioned above.
All our refunds are made by the same means of payment as used at the time of your order and GENIMAL reserves the right to deduct from the refund any amount for returned products that are damaged. You will be refunded the amount corresponding to the price of returned products excluding delivery charges, if applicable, except in case of use of the right of withdrawal. The return costs are always your responsibility.
This amount varies according to the country where the credit card is registered. You can ask us of the amount charged by the bank by contact us sellel lehel.
Kampaaniad ja sooduskoodid
Kui otsustate tühistada tellimuse, mille jaoks olete saanud sooduskoodi, võetakse tagastatud summa arvesse minimaalset summat, mis kvalifitseerub sooduskoodi saamiseks. Teisisõnu, kui tellimuse kogusumma langeb alla minimaalse summa, mis kvalifitseerub pärast tühistatud kaupade allahindluskoodi saamiseks, arvatakse allahindluse summa tagasimaksest maha.