Answers to your questions
1- you order your DNA analysis on our חֲנוּת.
2- you register your animals at the end of the ordering process or at the animal registration page.
3- For dog and cat DNA tests, we send you collection kits. For horse and bird DNA tests, you use your own collection kits.
3- you take the samples and send them back to
Genimal ביוטכנולוגיות
2893 אסטינג
42140 ויורינוקס
צרפת
4- Upon receipt of your samples, we conduct your analysis and a few days later we send you the results.
You can also watch a tutorial this video
The collection kits will be automatically shipped to you following your order of analyses on our shop. We ship your kits within 24 hours after your order.
For bird and horse DNA tests, we do not ship a collection kit. Indeed, you can easily use your own kits. You can access the sampling protocols in the menu : “עזור> How to collect samples?”
Upon receipt of your samples, we will send you an automatic email with the analysis deadlines. It may be that this email is placed automatically in the SPAM mail box of your mailbox.
You can also track the receipt of your samples in order tracking. Order tracking is updated in real time.
If the delivery times seem abnormally long, you must inquire with the company that carries your samples (mail, carrier etc.).
The type of sample sent depends on the DNA test to be performed.
You can see the list of possible samples for each DNA test by going to the page of each DNA test.
Although several sample types are proposed, only one type of sample is required by DNA testing.
Only one sample is required per animal even if you have requested to perform multiple DNA tests. Of course, the DNA tests ordered must require the same type of sample. Our shipping service makes the necessary arrangements for you to ship the necessary kits for each of your orders.
When you order your DNA test on our חֲנוּת, you can choose to receive them by email or postal mail. You will find בעמוד זה, the different certificates of analysis that we provide with their advantages and disadvantages. If you have already ordered a DNA test and want to change the type of certificate, you can order an additional certificate בעמוד זה.
You can add an image of your pet to a DNA certificate by ordering this option here.
Yes, our DNA tests are available in more than 120 different languages. However, if you observe a translation error, please inform us.
ניתן להזמין בדיקות DNA שונות ולשלוח בדיקות אלו מספר פעמים תוך שנתיים.
Everything is possible ! Most of our DNA tests are available with the Express option. This option guarantees you the shortest possible time. You can add an express delay on your DNA test by ordering here. Please check beforehand that the DNA test is compatible with the express option by going to its product sheet.
לקיחת דגימה מבעל חיים יכולה להיות מחווה פשוטה. ואכן, לקוחות רבים שואלים אותנו אם הם יכולים לבצע ספוגית על הכלב שלהם או החתול שלהם לבד.
תשובה מהירה תהיה כן.
עם זאת, איסוף על ידי וטרינר יש שני יתרונות. אם התעודות שלך מועברות לצדדים שלישיים (מכירת החיה, הכרה בחיה עם פדרציה או מועדון), צד שלישי זה עשוי לסרב לאישור שלך. למעשה, כאשר לוקחים את הדגימה, הווטרינר מספק וחותם על תעודת דגימה המחייבת אותו לעובדה שהוא אימת שהדגימה מגיעה מהחיה המתוארת בתעודת הדגימה.
הסיבה השנייה היא שאם הדגימה הראשונה שלך שגויה, המעבדה עשויה לדרוש את הדגימה השנייה להילקח על ידי וטרינר. אם לא, ייתכן שיידרשו תשלומים נוספים.
התשלום ב-3x ללא תשלום זמין רק עבור אופן התשלום בהמחאה ובסכום מינימלי של 79 €. צ'ק יפדה מדי חודש.
בעת בחירת תשלום עבור הזמנתך, עליך לבחור בתשלום צ'ק ב-3 תשלומים ללא עמלות. לאחר מכן סכום ההזמנה שלך יחולק ב-3 ועליך לשלוח 3 צ'קים התואמים לסכומים אלו. 3 הבדיקות הללו חייבות להגיע למעבדה לפני או במקביל לניתוחים. הניתוחים לא יעובדו אם לא יהיו לנו את 3 הצ'קים.
The quote request is only valid for orders over 150 €. To request a quote, simply add the DNA tests you want to your cart. You must then continue the process until you reach the choice of payment. Choose then to request a quote as a ways of payment. Your request will then be processed by the sales department who will send you an email with your quote. You can then validate and possibly pay your quote by following the instructions that will be sent to you in this email.
All Genimal certificates have a verification code. The authenticity of these verification codes is verifiable בעמוד זה. The slightest change in this verification code or certificate result causes an error.
No. The results must be communicated in writing (email, postal mail, SMS).
Samples can be sent by regular mail.
For buccal swabs or blood samples, it is imperative to put the samples in bubble or cardboard envelopes. Genimal is not responsible for delays in the delivery of postal services. Also, if you want us to receive your samples quickly, it is imperative that you choose a suitable shipping service.
The GENIMAL laboratory performs tests on both infectious diseases and genetic diseases. Infectious diseases are diseases that are caused by pathogens, usually viruses or bacteria. Genetic diseases are diseases due to changes in the genetic code of the animal, of its DNA. Genetic diseases are transmitted from generation to generation from parents to children. Infectious diseases can be treated with suitable drugs such as antibiotics. Genetic diseases can not be treated at present. To eradicate a genetic disease the only solution is to cross together animals that do not have the unwanted alleles of the genetic disease concerned.